Auto Repair & Service FAQs in Mastic, NY

You can find us at 1180 Montauk Highway, Mastic, New York 11950, United States. If you have a vehicle concern you would like to discuss before visiting, call us at(631) 399-0777.

We are open Monday through Friday from 8:00 AM to 5:00 PM. The shop is closed Saturday and Sunday.

Our family-owned automotive shop has been serving Mastic since 1984. Carl and Barbara Johanntges live and work in the community, and their sons Michael, Roland and Kenny are also part of the business.

You can learn more about the family on our About page.

Yes. Because we operate with a small crew, you have an opportunity to communicate directly with the technicians handling your vehicle. We encourage you to describe what you have noticed and ask questions about the information you receive.

Tell us what has changed and when you notice it.

For example, let us know if you hear an unfamiliar noise, feel a vibration, notice a warning light, experience a change in steering or braking, or find that your vehicle is performing differently.

You do not need to know the technical name for the problem. Describing what you see, hear, or feel gives the technician useful information for evaluating the concern.

That is okay. You do not have to diagnose the vehicle before contacting an auto mechanic.

Explain the symptoms you are experiencing. The purpose of evaluating the vehicle is to identify what may require attention and provide you with information about the appropriate next step.

Similar symptoms can have different causes. A vibration, unusual noise, steering change, or performance concern does not always point to one specific component.

Diagnosis helps reduce guesswork and gives you better information before repair decisions are made. Our shop offers computer diagnostics as part of our automotive services.

A vehicle that pulls or tracks differently, an off-center steering wheel, unusual tire wear, or a change in handling can be reasons to have the alignment checked.

These symptoms can also have other causes, including tire or front-end conditions. Visit our Wheel Alignment page for a more detailed explanation of alignment concerns.

No. The two services address different areas.

Wheel alignment concerns the positioning and angles of the wheels relative to the vehicle. Wheel balancing addresses how weight is distributed around the tire and wheel assembly to help it rotate smoothly. Mastic Wheel Alignment & Brake Service provides wheel alignments, tire services, and wheel balancing.

Pay attention when braking starts to sound, feel, or respond differently.

New squealing, grinding, scraping, pedal changes, vibration during braking, or noticeable changes in stopping behavior are all reasons to have the concern evaluated.

Our Brake Repair page explains common symptoms in greater detail.

No. A noise can be an important symptom, but the sound by itself does not necessarily identify the exact cause or repair.

A technician can evaluate the braking concern and provide information based on the condition of the vehicle rather than relying on assumptions.

Our three primary areas are Auto Repair, Wheel Alignment, and Brake Services.

We also offer computer diagnostics, tire services and wheel balancing, front-end repair, struts and shocks, exhaust systems, tune-ups and filters, transmission filters, radiator services, and other automotive repair work.

Visit our Services page for an overview.

Yes. Our services include front-end repair as well as struts and shocks. These areas can sometimes be relevant when a vehicle has steering, handling, alignment, or ride-related concerns.

Yes. Radiator services and exhaust-system work are among the automotive services available at our shop.